Welcome to TecPet
TecPet is the complete management system for pet shops, veterinary clinics and daycares/hotels. It organizes day-to-day operations — calendar, customers, pets, finance — and automates WhatsApp service so you sell more and waste less time.
This is the Help Center: here you’ll find the step-by-step for each feature. Use the search at the top or browse the topics in the sidebar.
What TecPet does
Section titled “What TecPet does”📅 Calendar per segment (Pet Shop, Clinic and Daycare/Hotel)
Section titled “📅 Calendar per segment (Pet Shop, Clinic and Daycare/Hotel)”A calendar for each service type, with its own flow and services: Pet Shop runs on a status board (from booking to delivery) and Clinic/Daycare on a time grid by professional. See Understanding the Calendar and the Service Area (the team’s execution screen).
🤖 Official WhatsApp (Meta) with Artificial Intelligence
Section titled “🤖 Official WhatsApp (Meta) with Artificial Intelligence”100% integration with the official WhatsApp API (Meta Cloud API) — verified number, no workarounds. On top of it runs TecPet AI, which understands the customer’s text and audio, replies in natural language and books on its own 24/7. If you prefer, use the new chatbot (configurable menus, no AI). See Chatbot and AI and Artificial Intelligence.
🔔 Automatic notifications
Section titled “🔔 Automatic notifications”The system messages the customer at the right moments — booking confirmation, reminder, service status (received, ready for pickup) and billing — straight on WhatsApp, with no one typing. Each type is configurable. See Automatic notifications.
✅ Checklists
Section titled “✅ Checklists”Standardize operations with checklists per service: the team checks item by item (pet condition, belongings, notes), reducing errors and reassuring the owner. See Checklists.
🧠 Smart calendar (capacity per professional)
Section titled “🧠 Smart calendar (capacity per professional)”When booking a time, TecPet considers each professional’s real capacity — both time availability and the knowledge/qualification to perform that service (by category). So the system only offers slots the team can actually handle, avoiding overbooking and wrong fits. See Resources and staff and Calendar restrictions.
💳 Plans and packages management
Section titled “💳 Plans and packages management”Create plans (recurring subscriptions) and packages (service credits), sell them to customers and track renewals and usage. See What are plans and packages and Sell a plan.