How the Network works (head office and branches)

When a group has more than one shop, they can operate as a network in TecPet. A network has a master account (the head office) and one or more branches. The head office is the lead account: it’s where you manage the shops and distribute part of the settings.

Head office and branches

The head office (master account) is the network’s main account — only it sees and manages the branches (see Managing shops).
The branches are the other shops in the network, linked to the head office.
A shop outside a network (single shop) has no head office or branches — it runs on its own.

What is shared across all shops

Some records are the same across the whole network: the same record shows up in every shop, with no duplication. Register or edit it in one shop and it applies to all:

Customers (and their pets);
Species and breeds;
other network base records (e.g., breeding animals, custom fields).

So a customer served at any shop in the network is the same record everywhere — no re-registering.

What is per-shop — and the role of sync

Other items are specific to each shop, but the head office can distribute them to the branches through sync. They are:

Services, Combos and Plans;
Payment methods;
Checklists and service categories;
Notification templates;
Pet Care (document templates and file categories) and veterinary applications.

How it works:

With sync on in a branch, when the head office creates or edits one of these, the branch gets the copy automatically (and future updates too).
With sync off, the branch is independent on those items — it builds its own and no longer receives copies from the head office.

Sync is turned on/off per branch, by the head office, on the Managing shops screen.

What changes in Settings: head office × branch

The Settings menu differs by account:

On the head office extra network items appear: Billing, Shops → Managing shops, Security (password) and Advanced settings.
On a branch these items don’t appear: a branch doesn’t manage shops, doesn’t touch the network’s billing and can’t change its own password — the head office controls the branches’ passwords.