Create a plan or package

💡 Tip

Use a recurring plan (Monthly, Quarterly, Half-yearly, Yearly) to build predictable revenue and loyalty, the client pays every month while the plan is active. Use a closed package to sell a block of visits with a deadline (e.g. 10 baths to use within 3 months). The Step 1 decision changes everything else in the wizard, so take your time with it.

Plan and package are the same record: what changes is what you pick on the first step. On this screen you build the template your shop will sell: which services are included, how often, how long it lasts, how the client is charged and the price for each type of pet. This template is what shows up later when you sell a plan and what the WhatsApp AI can offer on its own. To just track plans already sold, use Track plans and packages.

Plano mensal tecpet: como criar e vender no modelo fixo ou híbrido

Escola tecpet · T4 · Montar o plano ou o pacote

Step 1: Open Plans

In the side menu, go to Settings (it will ask for the admin password) and open Records → Plans. The Registered plans screen lists what already exists, with a search field and the Reorder button to change the order they appear in during a sale.

Hover over a plan’s row to see the edit actions. (This screen sits next to Combos, don’t mix them up: a combo is a set of services sold together in a single visit; a plan or package is recurring or has an expiry date.)

Step 2: Click New Plan and choose the type

At the end of the list, click New Plan. The Create Plan or Package wizard opens, with 6 steps in the left column and a Live preview on the right that builds up as you fill things in.

The first step is the most important decision:

• Recurring plan: the client pays every month (or every period) while the plan is active. Ideal for loyalty. E.g. “Bath every week”, the pet is bathed every Monday and the client pays monthly; at the end of the period you renew.
• Closed package: the client buys a block of appointments to use within a deadline. At the sale you decide whether the slots are booked right away or the client schedules whenever they want. E.g. “10 baths”, buys 10 baths to use within 3 months; once the 10 are gone, the package is over.

The duration changes with the type

Right below the cards is the duration, and it asks different things:

• On a recurring plan: How long is the commitment?: Monthly, Quarterly, Half-yearly or Yearly. Billing is always monthly; the duration defines for how many months the plan runs before you renew it.
• On a closed package: For how long can the client use it?: 1 month, 3 months, 6 months, 12 months or Custom. This is the expiry: after it, unused appointments expire.

Choose Custom when you need a period that is not on the list, the field opens for you to type the number of months.

Step 3: Name and species

This step is the identification:

• Name*: the name that appears to you during the sale and to the client on WhatsApp. It needs at least 3 letters. Use something the client understands right away;
• For which species?*: tick the species served (Dog, Cat, Rodent…). The first one is already ticked: click to untick it or to add others. The available species are the ones your shop registered under Species and breeds;
• Description (optional), a summary of what is included.

Step 4: The included services

Here you build what the plan entitles the client to. Use Add service and search by name, the service joins the list above as soon as it is picked. If you need to create a service first, see Create a service.

For each service added, answer how often it happens:

• Every week: which then shows How many times a week?, from 1 upwards;
• Every 15 days;
• Once a month;
• No fixed date: the client uses it whenever they want, within the validity.

You don’t have to work out how many times that makes per month: the wizard shows the maths itself (e.g. “That’s ≈ 4 baths a month, always on the same weekday”). The weekday is chosen at the sale, not here.

Use the X in the service corner to remove it from the plan.

Step 5: How the client pays

Escola tecpet · T4 · Como as faturas são geradas

This step changes with the type chosen on Step 1. On a closed package, the options are:

• One-off (sometimes called “single invoice”): generates a single invoice with the total value of the package. E.g. bought 10 baths for R$ 800 → one invoice of R$ 800.
• Split by cycle: splits the package into cycles, and each cycle becomes an invoice, all generated at the sale. E.g. a cycle of 4 baths at R$ 320 → 12 baths within the validity become 3 invoices of R$ 320. This applies when the sale books the time slots. Sold without booking the time slots, a split package generates a single invoice, for one cycle.

On a recurring plan: the 5th week of the month

Some months have 5 Mondays instead of 4. On a recurring plan, this step asks how to handle that extra week:

• Fixed amount: always 4 appointments and the same value, every month. Simple and predictable. A month with 5 Mondays? The client still pays for 4, and the 5th is not booked.
• Pro-rata by month: a month with 5 weeks gives 5 appointments and charges a bit more; a normal month charges the full value. The client gets the extra appointment and pays extra for it. You choose how that extra amount is calculated right below. This is what the system calls a hybrid plan.

⚠️ Watch out

This choice only appears if the plan has a service set to “Every week” or “Every 15 days”: it’s the 5th week (or the 3rd fortnight) that changes the maths. On a once-a-month plan, the wizard states billing is monthly with no variation and doesn’t even ask.

How to charge the month with an extra appointment

When you pick Pro-rata by month, the wizard asks right below how to charge the month with an extra appointment. There are three options, and each card already shows a worked example using the plan’s own services: the normal month, one line per extra service and the total for a month with 5 weeks (or 3 fortnights).

• By number of visits: every visit is worth the same. Only how many times the pet came in the month counts, no matter what was done on each visit. A month with 5 weeks instead of 4 becomes price × 5⁄4; on a fortnightly plan, price × 3⁄2. The price goes up the same for any size, coat or breed.
• By services performed: what counts is which services the pet got extra and each one’s price, with the same discount (or markup) the plan has over the standalone price. If the plan is 12% cheaper than the standalone sum of its services, the extra bath is also 12% cheaper. Pets of different sizes, coats or breeds can pay different amounts on the same plan.
• Plan + standalone price for anything extra: the normal month costs the plan price and the extra services are charged at their standalone price, without the plan’s discount or markup. This is the option for shops that charge a plan price above the standalone sum (for example, with complimentary services built in) and don’t want that difference repeated on the extras. Pick-up and drop-off, which has no standalone price, goes up along with the extra visits.

Above the cards, the Example for field picks which row of your price table the example uses (size and coat, or the breed group, depending on your shop). Next to it you see the plan price on that row and how far above or below the standalone sum of the services it is.

E.g.: a R$ 250 plan with a Bath every week (R$ 50 standalone), Hydration every 15 days (R$ 37.50) and a Hygienic Trim once a month, 12% below the standalone sum of R$ 285. In a month with 5 weeks there is 1 extra bath and 1 extra hydration, and the month comes to R$ 312.50 by visits, R$ 326.75 by services (extras with the same 12% discount) or R$ 337.50 with plan + standalone price (extras at full price).

💡 Tip

Compare the totals on the three cards before choosing. When the plan price equals the standalone sum, By services performed and Plan + standalone price give the same value. And when every service on the plan has the same frequency and there is no fixed (non recurring) service, visits and services also tie.

⚠️ Watch out

Changing this option on a plan that has already been sold does not recalculate invoices already generated. The new rule applies to charges calculated from then on.

Once saved, the plan keeps that choice: on the plan list the · Hybrid tag shows the mode on hover, and the sale screen explains the calculation before you close the sale.

On the review, billing shows as Pro-rata (5/4) (or Pro-rata (3/2) on a fortnightly plan) and the summary sentence says “with pro-rata billing on months with 5 weeks”. With Plan + standalone price for anything extra, billing shows as Plan + standalone for anything extra. On the plan list, that plan gets the · Hybrid tag.

Step 6: The price

The system has already added up the services and suggested a price. The table format depends on your shop’s pricing mode: pick your case in the selector at the top of the article and see the matching section further down.

There is also the Plan discount field (optional), which takes a percentage off the sum of the services.

⚠️ Watch out

If you type a value into any row of the table, it becomes fixed and stops recalculating: even when you change the services or the discount. Leave it blank for the system to keep calculating on its own.

Step 7: Review and save

The last step builds a summary as a sentence: the idea being that if it makes sense read like that, it makes sense to the client. For example: “You are creating the package ‘Pacote 10 Banhos’. Package · valid for 3 months for Dog. It includes ≈ 4 baths a month. The price starts at R$ 400.00 for the whole package (micro size).”

Below it, the Type, Services and Billing cards repeat what was chosen. Check it and click Save: the plan then appears in the list and is ready to sell.

How to edit or remove it later

On the Plans list, click the plan to reopen the wizard in edit mode, change what you need and save. To delete it, use the Remove button in the wizard footer, which asks for confirmation. The full walkthrough is in Edit or remove a plan.

⚠️ Watch out

Here you build the plan template. The payment method and the final amount charged to the client are defined at the point of sale, not on this screen, see Sell a plan. And remember: editing or deleting the template later does not change plans already sold: each sale keeps a copy of what was valid at that moment.

The price table according to your pricing mode

By size and coat

Escola tecpet · T4 · O pacote saiu com outro valor na venda

Your shop charges by size and coat. The price step brings one row per size (Micro, Small, Medium, Large, Giant) and one column per coat: Short coat, Medium coat and Long coat. On each row the system shows the Sum of services, the value With discount (the sum already with the Plan discount) and the Final price. The price used is the calculated one, unless you type a value, then it becomes fixed on that row.

By breed

Your shop charges by breed. Instead of the size×coat table, the price step works with a default price and exceptions:

• Default price (all breeds), applies to any breed except those listed in the exceptions;
• Serve breeds with no specific price?: Yes or No. With No, the plan is only offered to the breeds listed in the exceptions;
• Exceptions by breed (optional), use Add exception for breeds priced differently from the default. While there is none, the block reads “No exceptions, all breeds use the default price.”

The live preview on the right then shows Price set by breed instead of the amount. (Breed pricing mode is set in Billing parameters.)