System modules and plans

tecpet is built from modules: each major capability (calendar, notifications, ERP, Pet Care, chat…) is a module that can be active or not in your account. Your plan already includes a set of modules; the rest you can add separately (the add-ons). Here you’ll understand what each plan includes and what you can add.

tecpet’s plans

There are five plans. They differ by size (how many calendars run in parallel) and by which modules come included on top of the foundation:

Plan	Size	Who it’s for	On top of the foundation, includes
Start	3 calendars	those just starting out or running lean	the foundation only
Plus	7 calendars	the grooming shop that already has a team	🏥 Pet Care
Prime	15 calendars	those losing sales on WhatsApp	Plus’s + 💰 Commissions + 🤖 service AI (500 conversations/month)
Max	30 calendars	the high-volume operation	Prime’s, with the 🤖 AI at 1,500 conversations/month, + 📣 Campaign triggers + ✍️ Notification customization
Enterprise	on request	networks and operations with their own structure	everything in Max, sized for your operation

“Calendars” is the number of professionals/resources that can work in parallel. The bigger the plan, the more calendars and users.

👉 Up-to-date pricing and the side-by-side plan comparison live at checkout.tec.pet.

What comes in EVERY plan

These modules are the foundation, active in any plan:

📅 Calendar: the heart of the system: bookings, fit-ins, service status. The quantity of this module defines your plan size (3, 7, 15, 30 calendars or on request).
🔔 Notifications: automatic WhatsApp alerts (booking confirmation, reminder, service ready, etc.).
💬 WhatsApp connection: your own number running on Meta’s official API, already with menu-based automatic service (the customer books, reschedules and cancels by picking options).
🎟️ Plans & Packages: sell recurring plans and service packages to your customers (not sold separately; already included).
👥 Employees: controls how many users/employees your account can have (an internal plan limit, not a screen you contract).

What changes between plans

Beyond size, these modules come depending on the plan:

🏥 Pet Care: the pet’s clinical record and care (documents, vaccines/applications, attachments). Comes with Plus and up; on Start it’s an add-on.
💰 Commissions: employee commission control. Comes with Prime and up; on the others it’s an add-on.
🤖 Service AI: the AI that converses over text and audio and closes the booking on its own. Comes with Prime (500 conversations/month) and Max (1,500/month); on Start and Plus it’s an add-on.
📣 Campaign triggers and ✍️ Notification customization: come with Max and up; on the others they’re add-ons.

Add-on modules (contract separately)

Anything not in your plan can be added when you need it. The main ones:

🧾 ERP, invoices and finance

ERP (VHSYS): tecpet’s “ERP” is, in practice, the VHSYS integration: it’s what issues invoices and organizes finances from tecpet. We call it ERP, but it’s an integration with VHSYS. See VHSYS integration. (There’s also Simple ERP, a lighter version.)
Extra ERP user: one more ERP login.
NFe Backup: storage of issued invoices.
TEF integration: card machine integrated with the register.
Bling integration: if you already use Bling, you can sync tecpet with it. See Bling integration.

💬 Service and bot

Chat: human WhatsApp service hub (with extra chat users).
AI conversations: the AI that converses over text and audio and books on its own over WhatsApp. Already included in Prime and Max; on the other plans it’s an add-on (and on any plan you can buy extra conversations).

📣 Marketing and AI

Campaign triggers: automatic campaign sends. Already included from Max up.
AI voice replies: the AI answering with audio.
Notification customization: customize the texts/sending rules. Already included from Max up.

🛒 Sales and network

Online Store (100, 500 or unlimited products), the petshop’s e-commerce.
Automated Commissions: automatic commission calculation.
Multi-store (Master Account): manage a network of connected stores (charged per store).

My plan has a different name: what am I entitled to?

If your plan is called Individual, Trio, Equipe, Escala or Expansão, it still holds exactly as it was signed: nothing changes in your account, nothing is taken away. Those plans are simply no longer offered to new customers.

To see what’s active today, go to Settings → My Account → Subscription and look at the Resource control block: it lists every resource in your account with its limit (Calendar, Notifications, Chatbot, AI conversations, Employees, Plan/Package, ERP…).

That screen is the definitive answer, not the plan name. Here’s why: on older accounts it’s common to already have modules that were added after signing (Pet Care, AI, ERP, Commissions). The plan name only tells you what you started with; Resource control tells you what you have today. See My Account and Subscription.

What each older plan included

In that line-up the name tells you the size, and the foundation was the same as today’s plans (Calendar, Notifications, Plans & Packages, WhatsApp connection):

Your plan	Calendars	On top of the foundation, included	Today’s equivalent
Individual	1 calendar	—	Start
Trio	3 calendars	—	Start
Equipe	7 calendars	🏥 Pet Care	Plus
Escala	15 calendars	🏥 Pet Care + 💰 Commissions	Prime
Expansão	30 calendars	Escala’s + 📣 Campaign triggers + ✍️ Notification customization	Max
Enterprise	on request	everything in Expansão	Enterprise

The AI quota in that line-up varied by plan and by proposal: confirm it in your commercial proposal or under Resource control.

If your older plan is getting tight (you’re short on calendars, or you want the AI included), sales can work out what changes if you move to the current line-up. What you already have contracted is factored into the proposal.

How to enable or remove a module

Adding and removing modules is handled by tecpet support/sales: there is no self-service “module store” for the store owner. When a module is enabled, its feature appears in the system; when it’s not active, the system usually shows a screen offering the resource.

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