# Welcome to TecPet

_What TecPet does — an overview of the features that organize and grow your pet shop or clinic._

**TecPet** is the complete management system for **pet shops, veterinary clinics and daycares/hotels**. It organizes day-to-day operations — calendar, customers, pets, finance — and automates WhatsApp service so you **sell more and waste less time**.

This is the **Help Center**: here you'll find the step-by-step for each feature. Use the search at the top or browse the topics in the sidebar.

## What TecPet does

### 📅 Calendar per segment (Pet Shop, Clinic and Daycare/Hotel)
A calendar for each service type, with its own flow and services: **Pet Shop** runs on a status board (from booking to delivery) and **Clinic/Daycare** on a time grid by professional. See [Understanding the Calendar](/en/operacao/agenda/entender-a-agenda/) and the [Service Area](/en/operacao/agenda/area-de-servicos/) (the team's execution screen).

### 🤖 Official WhatsApp (Meta) with Artificial Intelligence
**100% integration with the official WhatsApp API (Meta Cloud API)** — verified number, no workarounds. On top of it runs **TecPet AI**, which understands the customer's text and **audio**, replies in natural language and **books on its own 24/7**. If you prefer, use the **new chatbot** (configurable menus, no AI). See [Chatbot and AI](/en/configuracao/chatbot/chatbot-e-ia/) and [Artificial Intelligence](/en/configuracao/chatbot/inteligencia-artificial/).

### 🔔 Automatic notifications
The system messages the customer at the right moments — booking **confirmation**, **reminder**, **service status** (received, ready for pickup) and **billing** — straight on WhatsApp, with no one typing. Each type is configurable. See [Automatic notifications](/en/configuracao/geral/notificacoes-automaticas/).

### ✅ Checklists
Standardize operations with **checklists** per service: the team checks item by item (pet condition, belongings, notes), reducing errors and reassuring the owner. See [Checklists](/en/configuracao/geral/checklists/).

### 🧠 Smart calendar (capacity per professional)
When booking a time, TecPet considers each professional's **real capacity** — both **time availability** and the **knowledge/qualification** to perform that service (by category). So the system only offers slots the team **can actually handle**, avoiding overbooking and wrong fits. See [Resources and staff](/en/configuracao/geral/recursos-e-funcionarios/) and [Calendar restrictions](/en/configuracao/geral/restricoes-de-agenda/).

### 💳 Plans and packages management
Create **plans** (recurring subscriptions) and **packages** (service credits), sell them to customers and track renewals and usage. See [What are plans and packages](/en/configuracao/planos/o-que-sao-planos-e-pacotes/) and [Sell a plan](/en/operacao/planos/vender-um-plano/).

## Where to start

- [Get to know the top menu](/en/primeiros-passos/menu-superior/)
- [Understanding the Calendar](/en/operacao/agenda/entender-a-agenda/)
- [Register a customer](/en/operacao/clientes-e-pets/cadastrar-um-cliente/)
- [Create an appointment](/en/operacao/agenda/criar-um-agendamento/)

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_feature: bem-vindo · atualizado em 2026-06-16 · fonte: https://help.tec.pet/en/primeiros-passos/bem-vindo/ — TecPet Central de Ajuda_