Chatbot and AI: overview
TecPet serves your customers automatically on WhatsApp. Today this comes in three “generations”:
- Legacy chatbot — the older version. It has no settings screen: the support team sets up the flows. We’re migrating shops gradually.
- New chatbot — you build the service yourself (messages, action menu, data collection, booking) on a visual screen, without AI: replies follow exactly what you set.
- Artificial Intelligence (AI) — the new chatbot supercharged with AI: it understands text and audio, replies in natural language and even books by voice.
The new chatbot and the AI use the same screen — AI is just one extra switch. So configuring one already gets the other ready.
Where to configure
Section titled “Where to configure”Under Settings → IA → Atendimento.
This menu only shows up for those already on the new chatbot or AI. If your shop still uses the legacy chatbot, it won’t appear — talk to support to migrate.
The service modes
Section titled “The service modes”At the top of the screen you choose how the bot behaves:
- Off — the bot replies nothing.
- Auto Reply — always replies with a single standard message (no menu or flow).
- Simulation — lets you test and tune the flows without sending anything for real.
- Self Service — the bot live in production, replying for real per your flows.
Quick comparison
Section titled “Quick comparison”| Legacy chatbot | New chatbot | AI | |
|---|---|---|---|
| Who configures | Support | You | You |
| Screen in the system | No | Yes | Yes (same) |
| Understands free text/audio | No | No (follows the menu) | Yes |
| Books by voice | No | No | Yes |
See also
Section titled “See also” Was this helpful? Thanks for your feedback!