Chatbot and AI: overview
tecpet serves your customers automatically on WhatsApp. Today this comes in three “generations”:
- Legacy chatbot: the older version. It has no settings screen: the support team sets up the flows. We’re migrating shops gradually.
- New chatbot: you build the service yourself (messages, action menu, data collection, booking) on a visual screen, without AI: replies follow exactly what you set.
- Artificial Intelligence (AI): the new chatbot supercharged with AI: it understands text and audio, replies in natural language and even books by voice.
The new chatbot and the AI use the same screen: AI is just one extra switch. So configuring one already gets the other ready.
Where to configure
Section titled “Where to configure”Under Settings → IA → Atendimento.
This menu only shows up for those already on the new chatbot or AI. If your shop still uses the legacy chatbot, it won’t appear, talk to support to migrate.
The service modes
Section titled “The service modes”At the top of the screen you choose how the bot behaves:
- Off: the bot replies nothing.
- Auto Reply: always replies with a single standard message (no menu or flow).
- Simulation: lets you test and tune the flows without sending anything for real.
- Self Service: the bot live in production, replying for real per your flows.
Quick comparison
Section titled “Quick comparison”| Legacy chatbot | New chatbot | AI | |
|---|---|---|---|
| Who configures | Support | You | You |
| Screen in the system | No | Yes | Yes (same) |
| Understands free text/audio | No | No (follows the menu) | Yes |
| Books by voice | No | No | Yes |
See also
Section titled “See also” Was this helpful? Thanks for your feedback!