The Service Area

💡 Tip

Leave the Service Area open on a screen or TV in the grooming area: the team sees what to receive, what’s in execution and what to deliver without touching the Calendar, and everything updates in real time. If your store doesn’t use the Reception stage, it can be hidden by request to support: it’s an adjustment made by the tecpet team, it doesn’t appear in your store’s settings.

The Service Area is a full-screen view, built for the team that runs the services (grooming, the work area, reception). It shows today’s appointments in a simple, real-time way, separate from the full Calendar, perfect to leave on a shared screen in the production area. Open it from the scissors icon (Service Area) in the top bar.

Escola tecpet · T3 · A tela de quem executa

The 3 stages

At the top are the service stages. Click one to see the pets in it:

• Reception: pets that are still coming or arriving (appointments Scheduled and Confirmed);
• Execution: pets already in the store being served (Received and In Service);
• Delivery: pets with the service Finished, ready to hand back to the owner.

Each pet shows up as a card. As the service moves on, it walks from one stage to the next, and the screen updates on its own (no need to reload).

Search and filter

• Search: find an appointment by Customer or Pet;
• Filters: refine by segment (Pet Shop / Clinic / Daycare), species, pickup & delivery, professional and the order (by arrival or by leave time);
• Date and time stay visible at the top (and the time updates on its own), handy when the screen is on a TV in the work area.

What the card shows (and what it doesn’t)

The card is made for whoever performs the service, so it shows what the team needs to work:

• the status letter, the arrival and leave times, and the overbooking icon when applicable;
• the pet’s photo and name, the customer’s name, breed, size, coat, color and the pet’s notes;
• the appointment’s services (with category, professional and whether it’s from a plan or one-off), the products and supplies, the checklist, the kennel and the custom fields;
• the pickup & delivery icon, which shows the pickup/drop-off address when clicked.

Not shown in the Service Area, neither on the card nor in the appointment opened from it: service prices and amounts, the invoice, and the customer’s phone, CPF and e-mail. This is fixed for the screen and doesn’t depend on any setting. The customer’s name, however, does appear on the card (and the search finds by it).

Clicking a card

Click a pet’s card to open the appointment: there you change the status, check the checklist, the Pet Care files, the services (names only, no price) and times, running the service from reception to delivery without leaving the screen.

See also

• Understanding the Calendar
• Editing an appointment
• Overbooking and blocking overbooking