What support can adjust in your account
Beyond the settings you adjust yourself, TecPet has internal behaviors that the support team can enable or change in your account — to fit the system to how you operate. This page lists the main ones. To change any of them, contact support.
Appointment flow rules
Section titled “Appointment flow rules”Support can allow or block actions at each stage: cancel an already-paid invoice, deliver the pet without payment, cancel an already-started appointment, edit an already-delivered appointment, revert a status, and even disable creating new appointments. (Details in the Appointment flow rules article.)
Required registration fields
Section titled “Required registration fields”Make the customer’s Tax ID and/or address, and the employee’s Tax ID, mandatory — useful to standardize records and tax issuing.
Customer search
Section titled “Customer search”Enable search by Tax ID and by microchip, and set the default search (phone, Tax ID or microchip).
Billing and pricing
Section titled “Billing and pricing”Set the billing mode (size & coat × breed), filter services by breed in scheduling and replace combos with promotions.
Finance
Section titled “Finance”Make card details mandatory, enable coupons, allow converting a payment into a voucher, enable the payment gateway and manual item addition on the invoice.
Commissions
Section titled “Commissions”Enable the staff commissions panel and the commission projection on the Dashboard.
Privacy and identification
Section titled “Privacy and identification”Require employee identification when accessing a customer’s data and adjust the employee code usage when operating.
Modules and others
Section titled “Modules and others”Enable the Pet Care module, enable multiple chat departments, among other specific adjustments.
How to request
Section titled “How to request”Not all of these live on a settings screen — some are applied by the team. Contact support telling them what you need, and they’ll adjust it in your account.