Advanced settings

💡 Tip

Every change here is logged (who changed it, what and when) in the advanced settings history. Before asking support for a change, check that history, often an option was flipped by mistake and you can revert it right away on the screen itself.

Advanced settings gather the options that change tecpet’s behavior for the whole store: the password that protects sensitive screens, how prices are built, how employees identify themselves, the schedule interval and which automatic notifications stay off. Each setting is independent: you change a field, click Save and confirm with the administrator password. Change carefully: some settings affect the schedule, service prices and team access. At the bottom of the screen there is the red Reset account band, which erases all of the store’s data at once, with no way back (see Step 9).

Step 1: Open Advanced settings

In the Settings menu, go to System → Advanced Settings. The screen opens with a highlighted warning and the list of settings, each with an (i) icon explaining what it does. Administrator password appears at the top and the other settings below.

Step 2: Change the administrator password

The administrator password is the 6-digit code that unlocks the system’s sensitive actions (including saving any other setting on this screen). To change it:

1. Click Change on the Administrator password row;
2. Fill in Current password, New password and Confirm new password: all accept only 6 numbers;
3. The new password cannot be the same as the current one;
4. Click Change Password.

If the current password is wrong, the system warns you and doesn’t save. From then on, the whole team uses the new password to unlock the admin options, coordinate the change with everyone who needs it first.

Step 3: Change the billing mode

Under Billing mode, choose how service prices vary:

1. Open the selector and pick Size & Coat or Breed;
2. Click Save (the button only appears when you change the value);
3. Confirm the warning and type the administrator password.

It’s the same setting as Billing parameters, it defines the price table format. Warning: switching this mode deactivates all services, combos and plans of the store (see the caution at the end of the article).

Step 4: Set the employee identification

Under Employee identification mode, choose how the team identifies itself when operating the system:

1. Open the selector and pick one of the options;
2. Click Save;
3. Confirm and type the administrator password.

Step 5: Adjust the minimum allowed interval

The Minimum allowed interval is the smallest unit of time used in the schedule, it applies to the minimum time of a service, the store’s operating interval and the employees’ hours:

1. Open the selector and pick 5, 15, 30 or 60 minutes;
2. Click Save;
3. Confirm the warning and type the administrator password.

When you change it, the services’ price table is automatically readjusted to the new interval.

Step 6: Require employee to access the customer

Under Require employee to access customer info, set whether identifying the employee is needed to open a customer’s data:

1. Open the selector and pick Yes or No;
2. Click Save;
3. Confirm and type the administrator password.

With Yes, opening a customer’s detailed data asks for the employee’s 4-digit code: useful for access control and data privacy.

Step 7: Allow bookings split by the employee’s break

Under Allow bookings split by the employee’s break, set whether a booking with more than one service can be split around the professional’s break (e.g. Bath before lunch and Grooming right after):

1. Open the selector and pick Yes or No;
2. Click Save;
3. Confirm and type the administrator password.

With Yes (the default), the calendar makes better use of the day: the services can sit one before and one after the break — and the pet waits at the store during the interval. With No, only times with the services in sequence are offered, with no break in between: the service isn’t interrupted, but fewer slots show up as available.

Step 8: Block automatic notifications

Under Blocked notifications you turn off types of automatic notification, and this is done per service segment (a selector shows up for each active segment of the store: Pet Shop, Clinic and Daycare/Hotel):

1. In the selector of the desired segment, pick the notification types that should not be sent (or Block all notifications to turn off the whole list for that segment);
2. Click Save;
3. Confirm the warning and type the administrator password.

The blocked types stop going out automatically when the event happens, only in the chosen segment: the other segments stay as they were. Some essential types (like the customer’s/pet’s birthday) don’t appear in the list because they can’t be blocked.

Step 9: Reset account (erase everything and start over)

At the bottom of the screen, in the red band, is the Reset account button: it erases all of the store’s data at once. It’s meant for whoever finished testing the system and wants to start operating with a clean base, it is not a way to “fix” the schedule or the finances.

1. Click Reset account;
2. Read the Reset the whole account? warning and, if you’re sure, click Yes, reset account;
3. Type the administrator password and confirm on RESET ACCOUNT;
4. The screen reloads with the account already empty.

What gets erased: customers and pets, bookings, invoices and payments, tax invoices, sold plans, Pet Care records, commissions already generated and the history of notifications and AI conversations. The catalog goes along: services, combos, plans, service categories and service recommendations.

What stays: the store itself. Users and login passwords, employees, opening hours, species and breeds, checklists, custom fields, the automatic notifications, WhatsApp/chatbot and the ERP integration remain set up, only the content (data + catalog) goes away.

A network store can’t be reset: if the account is a headquarters or a branch of a network, the system refuses and shows a warning. In that case, contact support.

tecpet keeps an internal record that the account was reset (who asked and when), but that record does not restore anything, it’s just a history of what happened.

The screen’s fields, one by one

• Administrator password: 6-digit code that unlocks sensitive actions; changed via the Change button;
• Billing mode: Size & Coat or Breed; defines the price table format (same setting as Billing parameters);
• Employee identification mode: 4-digit code or Identification buttons; defines how the team identifies itself;
• Minimum allowed interval: 5, 15, 30 or 60 minutes; the smallest unit of time of the schedule;
• Require employee to access customer info: Yes or No; with Yes, asks for the 4-digit code to open the customer’s data;
• Allow bookings split by the employee’s break: Yes or No; with No, only times with the services in sequence are offered, without the employee’s break in the middle;
• Blocked notifications: per segment (Pet Shop, Clinic, Daycare/Hotel); list of types to turn off, or Block all notifications;
• Reset account: red band at the bottom of the screen; erases all of the store’s data and catalog, irreversibly (unavailable for network stores).

How to revert a setting changed by mistake

Got a setting wrong? Almost everything can be undone on the screen itself: go back to the field, pick the previous value, click Save and confirm with the administrator password. All changes are recorded in the advanced settings history (who changed it, what and when), so it’s easy to see what was there before. Important exceptions: the Billing mode deactivates services, combos and plans, switching the mode back does not re-register what was deactivated; and Reset account neither shows up in that history nor has an undo button, once confirmed, the data does not come back. In both cases, contact support before doing anything.

⚠️ Heads up

Each setting saves on its own and asks for the administrator password before confirming. If you touch a field but don’t click Save, nothing changes, and leaving the screen reverts it to what it was.

🚫 Caution: Reset account has no way back

There is no undo and no backup restore from the screen. Once you confirm, everything is erased right away. Before using it:

• Ask support for a copy of your data if there’s any chance you’ll need the history later: invoices, tax invoices, bookings and the finances go with it, and tax and accounting obligations don’t disappear along with them;
• If you use an integrated ERP, the data is not erased there: customers, service orders, receivables and invoices stay in the ERP and have to be removed over there. If you register the customers again later, they may end up duplicated in the ERP;
• Anyone with the administrator password can reset the account. If the whole team knows the password, change it first (Step 2);
• If you only want to clean up part of it (a few customers, test bookings or the catalog), don’t use this button: talk to support, it’s possible to erase only what you need.

🚫 Caution

Switching the Billing mode (Size & Coat ⇄ Breed) deactivates all services, combos and plans/packages of the store, you’ll have to set the whole account up again. Use it only on a new store or when you’re sure you’ll re-register everything. When in doubt, contact support first.

Billing by Size & Coat

With Size & Coat (the most common mode), each service’s price varies by the pet’s size (Micro to Giant) and coat (Short/Medium/Long). It’s the same mode set in Billing parameters. Keep this mode if you charge most pets by the size + coat combination.

Billing by Breed

With Breed, the price is set by the pet’s breed, no longer by size and coat. The price table in Billing parameters changes shape (one row per breed). Switching to this mode deactivates current services, combos and plans: only do it on a new store or while re-registering everything.