System Updates
Here you’ll find tecpet’s news and improvements: from newest to oldest.
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20:35
New features
Service categories with icon and color
Each service category can now have its own icon and color. They show up in the services area and in the appointment details, so you can spot the service type at a glance.
Where to find it:Settings → Registrations → Categories
You can now prevent services from being split by the professional's break
By default, a booking with more than one service can be split by the employee's break (e.g. Bath before lunch and Grooming right after) — and the pet waits during the interval. There is now an option to block this behavior for your store.
- With the block enabled, the system only offers times with the services in sequence, without the break in between
- No pet left waiting during the professional's break
- Without the block, everything works as before: the service can be split around the break to make better use of the calendar
- You choose the behavior for your store yourself, on the Advanced Settings screen
Where to find it:Settings → Advanced Settings
Changing the plan service day is now clearer
When you change the fixed day of a plan or package, the system now processes the change in the background and shows the result at the end.
- Immediate warning if the new day falls on a day the store is closed
- Progress feedback and a summary of what was rescheduled — and what wasn't, with the reason
Where to find it:Client profile → Plans → Change day
Pet Care: quick Note record
New "Note" record type in the pet record: a free-form annotation, no service template needed.
Where to find it:Client record → Pet Care → New record → Note
Fixes
Plans and packages: rescheduling and invoices
- Appointments created from a plan keep the link to the correct cycle
- Rescheduling a service across cycles no longer changes the due date of invoices that were already paid
- Rescheduling is no longer blocked when the invoice is already paid and the appointment items are unchanged
- Switching to a day the store is closed is now refused with a warning, instead of booking on a closed or blocked day
Day Care and Hotel: price by breed
- The service pricing screen loads prices correctly again (some cases showed R$ 1)
- Cloning a service with price by breed works again
Change log screen no longer goes empty
The change log screen lists the history again even after changing certain settings.
AI in self-service
Fix for cases where the AI did not start the conversation automatically.
#
22:00
New features
Fixed Schedule: book your recurring client once
For the client who always comes on the same day and time, you set up the recurrence once and the system creates the appointments accordingly.
- 4-step wizard: client and pet, days and services per segment, availability check and final review
- Follow-up screen in list or calendar view, with the full history of the fixed schedule
- Change the time, pause for a period or cancel the recurrence without touching each appointment
- Also works for Day Care, respecting capacity and period (morning, afternoon or full day)
Where to find it:Client profile → Fixed Schedule
Plans and Packages: redesigned wizard and sold-plan screen
Setting up a plan got more straightforward, and the sold-plan screen now shows on a single page how the plan is being used and billed.
- Packages with 1-month or custom duration, on top of the 3, 6 and 12-month options
- Dedicated price for medium coat, alongside short and long coat
- Remove the plan straight from the wizard, with confirmation
- Sold-plan screen with current cycle, invoice history and usage calendar
- Client's appointments tab with calendar and list views
Where to find it:Settings → Plans and Packages · Client profile → Plans
Before & After: the pet's transformation as a ready-to-post image
New image generation option: upload the before and after grooming photos and the system builds the comparison artwork.
- Two photos of the same pet become a single image, ready for social media and to send to the owner
- Photos go into the artwork whole, with no cut-out of the pet
Where to find it:Client profile → Gallery → Generate Image → Before & After
Redesigned Integrations screen
The screen is now clearer about what each integration does and what is already synced.
- Cards per ERP with real logos and setup done right there, without leaving the screen
- Help button on each ERP explaining what will and will not be integrated
- Checklist showing what already syncs in each integration
Where to find it:Settings → Integrations
Sync status of clients and services with the ERP
You can instantly see whether a client or service already reached the ERP, without opening the other system.
- Colored icon on the client and service lists showing the sync status
- Clicking the icon shows the sync history and the reason for any failures
- For day care and hotel services, the period (morning, afternoon or full day) appears in the variation
Where to find it:Clients → list · Settings → Services
AI service: minimum notice to cancel and reschedule
You define how far in advance the client can change the appointment over WhatsApp, at the last minute, the conversation goes to a human.
- Field to block cancellation from X hours before the start
- Equivalent field for rescheduling
- Inside the blocked window, the AI tells the client and transfers to a human agent
Where to find it:Settings → AI service → My appointments
Opening hours: type the times and apply to every day
Filling in the weekly grid got faster.
- Time fields accept direct typing, not just the picker
- Apply one day's hours to all the others in a single click
Where to find it:Settings → Opening Hours
Detailed export on the Receivables panel
- New "Detailed export" button with each receivable broken down line by line
- Panel exports now come out as Excel (.xlsx), with correct accented characters
- On chain accounts, the system asks you to pick a shop before the detailed export
Where to find it:Finance → Receivables
Pet Care: delete entries
- Entries logged by mistake, such as a weigh-in, can be deleted straight from the list and the timeline
Where to find it:Pet → Pet Care
Fixes
Invoices and ERP integration
- A zeroed invoice left the service order with the old value in the ERP
- Manual invoice settlement raised errors and synced only part of the documents
- Package discounts were spread over products, producing an incorrect value in the ERP
- Service orders are no longer sent with a negative value
- Invoices with products are now settled only by the matching payment
Plans and Packages
- Plan scheduling ignored the end date
- Non-weekly plans were also charged on the 5th week
- Custom package duration was saved without validation
- The status filter did not tell "canceling" from "canceled" apart
- Booking with an expired plan now shows a clear message instead of an error
Reports and Dashboard
- Reports came out without the unit name when a single shop was selected
- Financial projection showed zero on the head-office account
- Panels displayed data from segments that should not be visible to the user
Schedule and notifications
- The "finished" notification was not sent when another pet from the same appointment had already been delivered
- Pet birthday notification was triggered when it shouldn't be
- The automatic appointment comment no longer shows an internal code
- Appointments created without a defined employee on accounts with individual schedules
- The schedule froze on TVs and older browsers
AI service
- Offered times already taken or outside opening hours
- Greeted the client twice and did not send the intro image
- Allowed grooming without a bath and asked for a service already included
- Did not transfer to an agent on pick-up-and-delivery requests
- Reported a pick-up-and-delivery booking that had not been made
- Registered the client without a tax ID and raised an error mid-booking
- Collected pet data on shops with booking disabled
WhatsApp connection (official API)
- The connection wizard showed several pending items at once without indicating what to solve first
#
22:00
New features
Faster, more stable platform
We modernized tecpet's technology foundation to make the system faster, more stable and ready for the future. It's our ongoing commitment to improving your day-to-day experience, and you don't have to do anything, the improvement is already live.
More privacy: client phone protected in notifications
The client's number now appears masked in internal appointment notifications, and you decide which employees can see the full number.
- By default, the client's phone is hidden in notifications sent to the team
- You can grant full-number visibility to specific employees
Where to find it:Dashboard → Employees → employee permissions
Custom fields: capture the information that matters to your business
Custom fields let you create your own fields on client, pet and staff records, storing exactly the information that makes sense for your operation, your way. And now they're even better.
- Create extra fields on clients, pets and staff (e.g., a vet's license number and specialty, pet traits and notes, extra client data)
- Choose the field type: text, number, percentage (%) or currency (R$), shown already formatted
- Field tags are now cleaner and easier to read
- Use the fields in Pet Care documents too, pulling the filled-in information automatically
Where to find it:Settings → Records → Custom fields
🎉 Festa Junina stickers for pets
You can now create June Festival-themed stickers from the pet's photo and send them to your clients, a simple, fun way to delight customers and strengthen the relationship.
- Create pet stickers with a June Festival theme
- Send the stickers to your clients
- Automatic warning when the pet's photo is low quality, so the result comes out perfect
Where to find it:Pet gallery
Adding products to invoices (for shops with an ERP integration)
You can now add tecpet ERP products to the invoice, in addition to the service items.
- Add ERP product items to the same invoice, alongside the services
- Rolling out gradually, ask support to enable it
Business (legal entity) client registration with CNPJ
You can now register clients as a business (legal entity) with a CNPJ, in addition to registering individuals with a CPF.
- Choose the person type, individual or business, on the client record
- Enter the CNPJ for business clients
- The person type and CNPJ are also synced with your ERP, coming out correct when issuing invoices
Where to find it:Client record
Requesting employee in the Commissions panel
The Commissions panel now identifies the employee who requested the sale/service, in addition to who performed it.
- Record and track the requesting employee on invoice items
Where to find it:Dashboard → Commissions panel
Cleaner Pet Care history
When the same Pet Care document is edited multiple times, the timeline now shows only the latest version.
- Edits of the same document are grouped together, keeping the clinical history organized
Where to find it:Pet Care → Pet timeline
Fixes
Schedule now reflects time-cycle changes
When you change the schedule's time cycle, appointments are now recalculated and the schedule shows the new times correctly.
Grouped appointment confirmations are sent again
We fixed a case where canceling a grouped appointment stopped the confirmations for the client's other appointments on the same day. Confirmations and reminders are now sent normally again.
Faster Pet Care
We improved Pet Care performance, which was slow to load.
AI simulator and auto-service safeguard
The AI simulator works again even without WhatsApp connected, and auto-service can now only be turned on when there's an active WhatsApp connection.
- The simulator no longer breaks when the shop hasn't connected WhatsApp yet
- Prevents turning on AI auto-service without WhatsApp (a setup that wouldn't work)
Where to find it:Dashboard → AI settings
Fixed freezing on list screens
We fixed an issue that caused some screens to freeze when displaying lists.