# How the Network works (head office and branches)

_What a network is in TecPet: master account (head office), branches, sync, what is shared across shops and what changes in Settings._

> **💡 Tip**
>
> Want a **single standard** of services, plans and messages across the network? Register everything on the **head office** and keep **sync on** in the branches. Need a branch with **its own prices or services**? Turn sync off for that branch only.

When a group has **more than one shop**, they can operate as a **network** in TecPet. A network has a **master account (the head office)** and one or more **branches**. The head office is the **lead account**: it's where you manage the shops and distribute part of the settings.

## Head office and branches

- The **head office (master account)** is the network's main account — only it sees and manages the branches (see [Managing shops](/en/configuracao/rede/gerenciar-lojas/)).
- The **branches** are the other shops in the network, linked to the head office.
- A shop **outside a network** (single shop) has no head office or branches — it runs on its own.

## What is shared across all shops

Some records are **the same across the whole network**: the **same record** shows up in every shop, with no duplication. Register or edit it in one shop and it applies to all:

- **Customers** (and their **pets**);
- **Species** and **breeds**;
- other network base records (e.g., breeding animals, custom fields).

> So a customer served at any shop in the network is **the same record** everywhere — no re-registering.

## What is per-shop — and the role of sync

Other items are **specific to each shop**, but the head office can **distribute** them to the branches through **sync**. They are:

- **Services**, **Combos** and **Plans**;
- **Payment methods**;
- **Checklists** and **service categories**;
- **Notification templates**;
- **Pet Care** (document templates and file categories) and **veterinary applications**.

How it works:

- With **sync on** in a branch, when the head office **creates or edits** one of these, the branch **gets the copy automatically** (and future updates too).
- With **sync off**, the branch is **independent** on those items — it builds its own and no longer receives copies from the head office.

Sync is turned **on/off per branch**, by the head office, on the [Managing shops](/en/configuracao/rede/gerenciar-lojas/) screen.

## What changes in Settings: head office × branch

The **Settings** menu differs by account:

- **On the head office** extra network items appear: **Billing**, **Shops → Managing shops**, **Security** (password) and **Advanced settings**.
- **On a branch** these items **don't appear**: a branch doesn't manage shops, doesn't touch the network's billing and **can't change its own password** — the head office controls the branches' passwords.

## See also

- [Managing shops](/en/configuracao/rede/gerenciar-lojas/)
- [Network: head office and branches (Dashboard)](/en/operacao/dashboard/rede-matriz-e-filiais/)
- [Network sync](/en/operacao/dashboard/sincronizacao-da-rede/)

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_feature: rede · atualizado em 2026-06-16 · fonte: https://help.tec.pet/en/configuracao/rede/como-funciona-a-rede/ — TecPet Central de Ajuda_