# What support can adjust in your account

_System behaviors that the support team can enable or change in your account._

> **💡 Tip**
>
> Not sure if something can be changed? Ask. Many system behaviors that look "fixed" are actually **adjustable by support** — it's worth knowing this list to make TecPet fit your operation.

Beyond the settings you adjust yourself, TecPet has **internal behaviors** that the **support team** can enable or change in your account — to fit the system to how you operate. This page lists the main ones. To change any of them, **contact support**.

## Appointment flow rules

Support can allow or block actions at each stage: **cancel an already-paid invoice**, **deliver the pet without payment**, **cancel an already-started appointment**, **edit an already-delivered appointment**, **revert a status**, and even **disable creating new appointments**. (Details in the [Appointment flow rules](/en/configuracao/avancado/regras-do-fluxo-de-agendamento/) article.)

## Required registration fields

Make the customer's **Tax ID** and/or **address**, and the **employee's Tax ID**, **mandatory** — useful to standardize records and tax issuing.

## Customer search

Enable **search by Tax ID** and by **microchip**, and set the **default search** (phone, Tax ID or microchip).

## Billing and pricing

Set the **billing mode** (size & coat × breed), **filter services by breed** in scheduling and **replace combos with promotions**.

## Finance

Make **card details mandatory**, enable **coupons**, allow **converting a payment into a voucher**, enable the **payment gateway** and **manual item addition** on the invoice.

## Commissions

Enable the **staff commissions panel** and the **commission projection** on the Dashboard.

## Privacy and identification

Require **employee identification when accessing a customer's data** and adjust the **employee code** usage when operating.

## Modules and others

Enable the [Pet Care](/en/configuracao/pet-care/o-que-e-pet-care/) module, enable **multiple chat departments**, among other specific adjustments.

## How to request

Not all of these live on a settings screen — some are applied by the team. **Contact support** telling them what you need, and they'll adjust it in your account.

## See also

- [Billing parameters](/en/configuracao/geral/parametros-de-cobranca/)
- [The invoice in detail](/en/operacao/financeiro/a-fatura-por-dentro/)

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_feature: ajustes-suporte · atualizado em 2026-06-09 · fonte: https://help.tec.pet/en/configuracao/avancado/o-que-o-suporte-pode-ajustar/ — TecPet Central de Ajuda_