# Network: head office and branches _How the system changes for network accounts: in the Dashboard the head office sees the rollup of all units; in Settings it controls the network's catalog and rules, while a branch only adjusts what's its own._ > **💡 Tip** > > On the head office, always start with **"All stores"** for the network view and, when something stands out, **filter by unit** to investigate. It's the fastest way to find the store pulling the result up or down. TecPet serves everything from **single stores** to **networks with several units**. In a network there's a **head-office account** (the hub) and the **branches** (each unit). The differences show up in two places: the **Dashboard** (the head office sees the whole network; a branch, only itself) and **Settings** (the head office controls the network's catalog and rules; a branch only adjusts what's its own). The top menus (Calendar, Customers, Billing…) are the same for everyone. ## How to tell if you're on the head office or a branch Look at the **account name in the top-right corner**: - If it shows something like **"... - Conta Master"**, you're on the **head office** (network view); - If it shows a **unit's name** (e.g. "Itatiba"), you're on a **branch**. In a **single store** (not part of a network), there's no such distinction. ## On the head office: the network rollup On the head-office account, the Dashboard gains a **Store** filter. By default it's set to **"All stores"** — meaning the numbers shown are the **rollup of every unit** in the network. A note at the top reminds you: *"On network accounts, the rollup considers all units — select a store to drill down"*. ![Head-office Dashboard with the Store filter set to "All stores"](https://help.tec.pet/_md-assets/rede-matriz-e-filiais__dashboard-matriz.png) ## Drill into a specific unit To see the numbers of **a single unit**, open the **Store** filter and pick the unit from the list. The Dashboard recalculates everything for that store. Go back to **"All stores"** whenever you want the rollup again. ![Store filter open on the head office, listing the network's units](https://help.tec.pet/_md-assets/rede-matriz-e-filiais__seletor-loja.png) ## On a branch: only your unit On a **branch** account, the Dashboard has **no store filter**: it shows that **unit's own numbers** directly (revenue, receipts, appointments, etc.). Whoever needs the whole-network view uses the head-office account. ![A branch Dashboard, with no store filter, showing the unit's data](https://help.tec.pet/_md-assets/rede-matriz-e-filiais__dashboard-filial.png) ## It applies to every panel This rule is the same across [all Dashboard panels](/en/operacao/dashboard/os-paineis-do-dashboard/) — Financial projection, Receipts, Appointments, Staff, Services, Pickup & delivery, Commissions, Applications and Notifications. On the head office, each one brings the network rollup with the store filter; on a branch, each one brings only that unit's data. ## Settings: what the head office controls for the network The second difference is in **Settings**. The head-office account has a full menu and manages **centrally** what applies to the whole network: - **Registers** — [Categories](/en/configuracao/cadastros/categorias/), [Services](/en/configuracao/cadastros/criar-um-servico/), [Combos](/en/configuracao/cadastros/combos/) and [Plans](/en/operacao/planos/acompanhar-planos/) (the catalog is defined at the head office and applies to every unit); - [Species & Breeds](/en/configuracao/geral/especies-e-racas/), [Business hours](/en/configuracao/geral/horario-de-funcionamento/), [Billing parameters](/en/configuracao/geral/parametros-de-cobranca/), [Checklists](/en/configuracao/geral/checklists/), [Notifications](/en/configuracao/geral/notificacoes-automaticas/) and **Invoicing**; - the **network management**: **Manage stores** (the units), **Payees**, **Groups**, **Rules**, **Automated commission** and **POS**. ![Head-office settings menu, complete, with Registers and network management](https://help.tec.pet/_md-assets/rede-matriz-e-filiais__config-matriz.png) ## Settings on a branch: only what's its own On a branch, the Settings menu is **lean**. It only adjusts what belongs to the **unit itself**: - [General information](/en/configuracao/geral/informacoes-gerais/) (the unit's name, address, WhatsApp); - [Resources & Staff](/en/configuracao/geral/recursos-e-funcionarios/) (that store's team); - [Schedule restrictions](/en/configuracao/geral/restricoes-de-agenda/) and [Service recommendation](/en/configuracao/geral/recomendacao-de-servicos/); - the unit's [Pet Care](/en/configuracao/pet-care/o-que-e-pet-care/) and **WhatsApp**. The catalog (services, combos, plans) and the general rules **come from the head office** ready-made — that's why they don't show up here to edit. ![Branch settings menu, reduced, without the network registers](https://help.tec.pet/_md-assets/rede-matriz-e-filiais__config-filial.png) ## For your account type ### Head office You're on a **head-office account**: the Dashboard shows the **whole-network rollup** ("All stores") and you can drill into a unit; and in Settings you manage the **whole network's catalog and rules** (services, combos, plans, hours, etc.) plus the units under **Manage stores**. ### Branch You're on a **branch**: the Dashboard shows **only your unit's numbers** (no store filter) and Settings are **lean** — you adjust only what's your store's (info, staff, restrictions, Pet Care). The catalog and rules come ready-made from the head office. ### Single store You have a **single store** (not part of a network): the store filter doesn't appear and all Dashboard numbers are your store's. ## See also - [Network sync: how it works](/en/operacao/dashboard/sincronizacao-da-rede/) - [Dashboard: financial view](/en/operacao/dashboard/dashboard-financeiro/) - [Manage stores and network management](/en/configuracao/avancado/configuracoes-avancadas/) --- _feature: rede-matriz-filiais · atualizado em 2026-06-09 · fonte: https://help.tec.pet/en/operacao/dashboard/rede-matriz-e-filiais/ — TecPet Central de Ajuda_