# How the pet owner books through the link

_The pet owner's path on the store page (bio.tec.pet): sign in with the phone and the WhatsApp code, choose the pet, the services, the professional and the time, confirm, and then reschedule or cancel in Meus agendamentos (My bookings)._

> **💡 Tip**
>
> 💡 Make a test booking with your own phone before you promote the link: you see exactly what the pet owner sees (services, prices, times and messages) and can adjust the rules safely. Then cancel it through the same link, in *Meus agendamentos* (My bookings).

This article shows the [store page](/en/configuracao/pagina-da-loja/criar-a-pagina-da-loja/) from the pet owner's side, on a phone, from the first tap to the confirmed booking. It helps the store explain the path to customers and helps support understand a question. A booking made here lands on the store's [schedule](/en/operacao/agenda/entender-a-agenda/) like any other, at the chosen time and with the chosen professionals. What shows on each screen depends on the rules in [Set up the booking link](/en/configuracao/pagina-da-loja/configurar-o-link-de-agendamento/) (for example whether it shows prices, lets the owner pick a professional or register a pet). The screenshots come from a test store with the **Vitrine + agendamento** (Showcase + booking) format.

## Step 1: The pet owner opens the store page

Through the bio link, the counter QR code or a message, the pet owner opens **bio.tec.pet/nome-da-loja**. At the top you see the logo, the name, the **Agendamento online** (Online booking) badge, the highlight phrase, whether the store is open right now (for example *Aberto até 18:00*, Open until 18:00) and the segments with online booking. Right below is the main button **Agendar agora** (Book now) and, further down, the sections the store turned on: *Como funciona* (How it works), *O que a gente faz* (What we do, services with prices), *Planos e pacotes* (Plans and packages), *Nossos momentos* (Our moments), *Onde estamos* (Where we are) and the footer with the company details. The **Agendar** (Book) and **WhatsApp** buttons stay fixed at the bottom of the screen.\n\nIf the link received is the direct one (**/agendar**), the pet owner goes straight to Step 2.

![Store page on a phone with the logo, the store name, the Agendamento online badge, the highlight phrase, Aberto até 18:00, the Banho e tosa and Clínica segments and the Agendar agora button](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__pagina.png)

## Step 2: Sign in with the phone number

After tapping **Agendar agora** (Book now), the **Quem é você?** (Who are you?) screen asks for the mobile number with area code (with a country selector, Brazil by default). There is no password: the pet owner taps **Receber código no WhatsApp** (Get code on WhatsApp). A landline or incomplete number is refused with *"Informe um celular válido com DDD"* (Enter a valid mobile number with area code). The screen explains why it asks for the phone first: pets already registered show up ready, the price comes out right for the size and coat, and the times shown are the ones truly free.

![Quem é você? screen with the mobile number field, the +55 selector and the Receber código no WhatsApp button](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__entrar.png)

## Step 3: Confirm the WhatsApp code

The **6-digit** code arrives through the **tecpet WhatsApp** (not the store's number) and is valid for **5 minutes**. The pet owner types the code and taps **Confirmar código** (Confirm code). If it does not arrive, it can be resent after the countdown, or the number can be changed.\n\n- **Customer already registered at the store** (the phone matches the record): goes straight in and is greeted by name.\n- **First time**: after the code, the page asks only for the name (*Prazer! Como te chamamos?*, Nice to meet you! What should we call you?) and creates the customer record at the store. If the store does not accept new customers, the owner sees a notice to talk to the store.\n- **Store chain**: on the chain's link, new customers choose the branch where the pet will be served.\n\nAfter signing in, the pet owner stays connected on that device and does not need a code again for **30 days**.

![Digite o código screen with the notice that it is sent through the tecpet WhatsApp, 5 minute validity, the six code fields and the Confirmar código button](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__codigo.png)

## Step 4: Choose the pet

The **Pra qual pet?** (Which pet is it for?) screen lists the pets on file with breed, size and coat. The pet owner taps the pet and then **Continuar com** (Continue with) and the pet's name.\n\nFor a new pet, the owner taps **Cadastrar outro pet** (Register another pet) and fills in name, species, breed, size, coat and sex (and, if the store asks, birth date and weight, both optional). Choosing the breed already suggests size and coat. When the store's price depends on the breed, the breed is required (with no defined breed, the owner picks *SRD*, mixed breed). If the store does not allow pet registration, the WhatsApp button appears instead.

![Pra qual pet? screen with the greeting to the pet owner, the pet Léo, a medium short-haired Dachshund, selected, the Cadastrar outro pet button and the Continuar com Léo button](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__pet.png)

## Step 5: Choose the services

The **O que [pet] precisa hoje?** (What does [pet] need today?) screen shows prices already calculated for the pet (size and coat). At the top are the tabs for the segments with online booking, in the order set by the store. Then come:\n\n- **Recomendado para [pet]** (Recommended for [pet]): suggestions from [Service recommendation](/en/configuracao/geral/recomendacao-de-servicos/), when turned on for the link;\n- **Combos**: the pet owner taps the combo to apply it;\n- the main services, grouped by category.\n\nThe owner picks the main service and taps **Continuar** (Continue), which already shows the item count and the total. On the next screen, **Quer aproveitar e incluir?** (Want to add something?), the matching add-ons appear (including pickup and delivery, if offered). The owner checks what they want or taps **Seguir sem adicionais** (Continue without add-ons).\n\nIf the store chose not to show prices, prices do not appear on any of these screens.

![Services screen with the Banho e tosa and Clínica tabs, the Recomendado para Léo block, the applied combo, the Banho category services with price and the Continuar button with one item and the total](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__servicos.png)

## Step 6: Choose the professional (if the store allows it)

With **Permitir escolher profissional** (Allow choosing a professional) turned on, the **Tem preferência de profissional?** (Any professional preference?) screen shows, for each category of the booking (for example Banho e Tosa), the professionals who work there and the **Sem preferência** (No preference) option. Leaving it on no preference shows more times. The pet owner taps **Ver horários** (See times). With the option off, this screen does not appear and the schedule distributes the service as usual.

![Tem preferência de profissional? screen with the Banho e Tosa categories, the Sem preferência option selected in each one and the professional names](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__profissional.png)

## Step 7: Choose the day and time

The **Que dia e hora?** (What day and time?) screen opens with the **Próximos horários livres** (Next free times) so the owner can book in one tap, and the calendar below. When a day is chosen, that day's times appear split into morning and afternoon. Only real times show, free on the schedule, within the days window and respecting the minimum notice and the display interval set by the store. The pet owner taps the time and then **Revisar** (Review).

![Que dia e hora? screen with the next free times, the calendar with day 30 selected, the morning and afternoon times and the Revisar button with the date and time](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__horario.png)

## Step 8: Review and confirm

The **Tudo certo?** (All good?) screen shows the pet, the services, the total, the day and time, with the estimated end time and who will serve. There is an **Observações para a loja (opcional)** (Notes for the store, optional) field and, if the store asks and the customer does not have them on file yet, the **CPF** and **endereço** (address) fields. At the bottom it shows until when the booking can be rescheduled and canceled on the page. The pet owner taps **Confirmar no** (Confirm at) followed by the store name.

![Tudo certo? screen with the pet, the combo, the total, the date and time with the editar link, the estimated end time, the notes field and the Confirmar button](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__revisar.png)

## Step 9: Booking confirmed

The **Agendado!** (Booked!) screen confirms the pet, the services, the day, the time, the professionals and the price. From there the pet owner can:\n\n- **Adicionar ao calendário** (Add to calendar) (an *.ics* file), to get the reminder on the phone without depending on a message;\n- **Falar no WhatsApp** (Chat on WhatsApp), which opens the conversation with the store with a ready message describing the booking;\n- go to **Meus agendamentos** (My bookings).\n\nIf the store turned on **Enviar "Novo agendamento" pelo WhatsApp** (Send "New booking" by WhatsApp), the pet owner gets the store's new booking message right away; if it turned on **Enviar confirmação pelo WhatsApp** (Send confirmation by WhatsApp), the confirmation message also goes out on WhatsApp, at the configured time. If it turned on **Oferecer os mesmos serviços para outro pet** (Offer the same services for another pet), the **Agendar o mesmo para outro pet** (Book the same for another pet) button appears.

![Agendado! screen with the booking summary, the Adicionar ao calendário and Falar no WhatsApp buttons with the ready message, and the Meus agendamentos button](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__agendado.png)

## Step 10: Follow up in My bookings

In **Meus agendamentos** (My bookings), the **Próximos** (Upcoming) tab lists the scheduled bookings with date, time, status, pet, services, professionals and price, and the **Anteriores** (Past) tab shows the history. At the bottom are **Meus pets** (My pets), **Sair desta conta** (Sign out of this account), **Novo agendamento** (New booking) and **WhatsApp**. On each booking, **Remarcar ou ver detalhes** (Reschedule or see details) opens the details.

![Meus agendamentos screen with the Próximos tab showing a booking on Wednesday, September 30, from 10:00 to 12:00, with Agendado status, the pet, the services and the price](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__meus-agendamentos.png)

## Step 11: Reschedule or cancel

The booking details show the services, the professionals, the total and the store address with **como chegar** (directions), and the buttons **Remarcar** (Reschedule), **Adicionar ao calendário** (Add to calendar), **Falar sobre este agendamento** (Talk about this booking) and **Cancelar agendamento** (Cancel booking).\n\n- **Remarcar**: the pet owner picks a new day and time and confirms.\n- **Cancelar agendamento**: the page asks *"Cancelar este agendamento?"* (Cancel this booking?) and warns that the store is notified and the time slot becomes free again. The owner confirms with **Sim, cancelar** (Yes, cancel) or backs out with **Manter** (Keep).\n\nBoth only work if the store allows rescheduling and canceling through the link, and only up to the minimum notice. Outside that, the page tells the pet owner to talk to the store on WhatsApp.

![Booking details with date, status, services with professionals, total, address with como chegar and the Remarcar, Adicionar ao calendário, Falar sobre este agendamento and Cancelar agendamento buttons](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__detalhe.png)

The cancellation confirmation:

![Cancelar este agendamento? confirmation with the notice that the store is notified and the time slot becomes free again, and the Manter and Sim, cancelar buttons](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__cancelar.png)

## When the pet owner comes back

On later visits, on the same device, the page already recognizes the pet owner (*Oi de novo*, Hi again), shows the last visit with the **Repetir** (Repeat) button, which starts a new booking with the same services, and the **Novo agendamento** (New booking) and **Meus agendamentos** (My bookings) buttons. This way a loyal customer books again in a few seconds.

![Store page for the already signed-in pet owner, with the Oi de novo greeting, the last visit card with the Repetir button and the Novo agendamento and Meus agendamentos buttons](https://help.tec.pet/_md-assets/como-o-tutor-agenda-pelo-link__pagina-logado.png)

> **When the pet owner cannot book**
>
> The most common causes are in the link rules, not an error: the store only accepts customers who have already booked (or only new ones), does not accept new customers, does not allow pet registration, the segment is turned off on the link, or there is no free time within the window and the minimum notice. In all these cases the page offers the store's WhatsApp. Check the rules in [Set up the booking link](/en/configuracao/pagina-da-loja/configurar-o-link-de-agendamento/).

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_feature: pagina-da-loja · atualizado em 2026-09-29 · fonte: https://help.tec.pet/en/configuracao/pagina-da-loja/como-o-tutor-agenda-pelo-link/ · tecpet Central de Ajuda_