# Business hours

_Step by step to set each weekday's hours, breaks, closed days and Open 24 Hours — per segment._

> **💡 Tip**
>
> Use **breaks** for the times the store actually closes (lunch, shift change) instead of leaving the whole day open. The [calendar](/en/operacao/agenda/entender-a-agenda/) and the AI stop offering slots during those gaps, which avoids appointments landing right on the team's lunch break.

Under **Settings → Business Hours** you define when the store is **open**. These hours are what the [calendar](/en/operacao/agenda/entender-a-agenda/) and the **AI** use to offer (or not) slots to the customer. Hours are set **per segment** (Pet Shop, Clinic, Daycare/Hotel): each one has its own tab at the top, and you configure one at a time. The screen has the **Open 24 Hours** toggle, one row per weekday with a **checkbox** and a **time-range slider**, and the **Save** button at the end.

![Business Hours screen with the segment tabs on top, the weekdays and the time ranges](https://help.tec.pet/_md-assets/horario-de-funcionamento__tela.png)

## Step 1 — Pick the segment

At the top of the screen are the **segment tabs** your store has: **Pet Shop**, **Clinic** and/or **Daycare/Hotel**. Click the tab of the segment you want to configure. Each segment keeps its **own hours** — if the store serves in more than one, repeat every step on each tab.

## Step 2 — Check the days the store opens

Each **weekday** has a **checkbox** on the left:
- **Checked** — the store **opens** that day and the time slider appears;
- **Unchecked** — the day is **Closed** (e.g. Sunday) and drops out of the business hours.

Unchecking a day clears its ranges; checking it again brings back the default range (08:00 to 18:00).

## Step 3 — Set the time range

For each open day, use the **slider** (the bar with two handles) to set **from when to when** the store is open. Drag the **left** handle to the opening time and the **right** one to the closing time — the label above each handle shows the time (e.g. **08:00** and **18:00**).

## Step 4 — Add a break, if you need one

Do you close for lunch or a shift change? Use the **+** button (tooltip *Add break*) at the end of the day's row to create **more than one range** (e.g. 08:00–12:00 and 13:00–18:00). Each click on **+** adds a new range, and the space **between** them becomes a **gap with no service**. The **−** button (tooltip *Remove break*) removes the last range. You can have **up to 3 breaks** per day — once you hit that limit, the **+** turns disabled.

## Step 5 — Open 24 Hours (optional)

If the unit **never closes** (e.g. a hotel that takes guests any time), check the **Open 24 Hours** box at the top. It sets **every day** open from 00:00 to 23:59 and ignores the ranges and breaks. Unchecking it brings the screen **back to the hours it had** before you checked it.

## Step 6 — Save

When you're done, click **Save** (at the bottom of the screen). The *"Business hours saved"* message appears. The Dashboard [calendar](/en/operacao/agenda/entender-a-agenda/) starts respecting the new hours **right away**; the **AI** may take a few minutes to update, because it reads the store settings through a path with its own cache. If you changed more than one segment, save **each tab**.

## The screen's controls

A recap of what each control does:
- **Segment tabs** — Pet Shop / Clinic / Daycare/Hotel; only the segments the store has appear. Each tab has its own hours;
- **Open 24 Hours** — single box at the top; when checked, opens every day around the clock;
- **Day checkbox** — checks/unchecks the day (unchecked = **Closed**);
- **Slider** — the day's time range; drag the handles to opening and closing;
- **+ button (Add break)** — adds a new range to the day (a no-service gap between them); limit of **3 breaks**;
- **− button (Remove break)** — removes the last range of the day;
- **Save** — stores the hours of the selected segment.

## Limits and rules

- **Up to 3 breaks per day** — on the third one, the **+** button turns disabled;
- **Unchecked day = Closed** — the calendar and the AI offer no slot that day;
- **Gap between ranges = no service** — the gap between 12:00 and 13:00, for instance, takes no appointment;
- **Hours per segment** — Pet Shop, Clinic and Daycare/Hotel are independent;
- Hours work together with the [calendar restrictions](/en/configuracao/geral/restricoes-de-agenda/) and the [calendar block](/en/operacao/agenda/bloqueio-de-agenda/): even within business hours, those features can close specific times.

## How to change it later

Just go back to **Settings → Business Hours**, pick the **segment tab** you want to touch and adjust the day checkboxes, the sliders or the breaks — the same way as the initial setup. Click **Save** to store it. Remember to repeat on **each segment** you need to change.

> **⚠️ Heads up**
>
> Hours are set **per segment** (Pet Shop, Clinic, Daycare/Hotel). If the store has more than one, configure **each tab separately** — changing Pet Shop does not change Clinic. A common mistake is saving only one tab and being surprised the other segment still has the old hours.

> **🚫 Caution**
>
> The [calendar](/en/operacao/agenda/entender-a-agenda/) and the **AI** use these hours to offer (or refuse) slots to the customer. Wrong hours make the system offer a slot when the store is closed — or hide slots when it's open. Double-check before saving.

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_feature: horario · atualizado em 2026-06-11 · fonte: https://help.tec.pet/en/configuracao/geral/horario-de-funcionamento/ — TecPet Central de Ajuda_