# Service checklists

_How to build the checklists the team fills in at each stage of the visit (scheduled, received, finished, delivered)._

> **💡 Tip**
>
> Use **checklists** to standardize service quality across the whole team — and as **proof for the owner** of what was done. The more standardized, the less rework and complaints.

**Checklists** are verification lists the team fills in during the visit — they standardize quality and serve as a record of what was done to the pet.

## One checklist per stage

The screen has **four checklists**, one for each moment of the visit, chosen by the **segment** tab (Pet Shop, Clinic, Daycare/Hotel):
- **Scheduled checklist** — filled when booking/receiving (e.g. Perfume, Add-ons/Bows);
- **Received checklist** — on the pet's arrival (e.g. Customer's belongings, Attention points like fleas/ticks);
- **Finished checklist** — when done (e.g. Problems found, Suggestion of other services);
- **Delivered checklist** — at delivery (e.g. Note).

![Checklists screen with the four checklists per stage](https://help.tec.pet/_md-assets/checklists__tela.png)

## Item types

Each checklist can have items of different types:
- **Checkbox** (yes/no, e.g. Perfume);
- **Multiple choice** (pick among options, e.g. Customer's belongings — Collar, Leash, Shampoo…);
- **Free text** (e.g. Note, Attention points).

Build the items according to your store's routine and click **Save**.

## Where the checklist shows up

The checklist configured here appears **inside the appointment** — in the last step when creating it (see [Create an appointment](/en/operacao/agenda/criar-um-agendamento/)) and in the **Checklist** button of the visit's details window. So the team fills it in on the spot and it stays recorded.

## See also

- [Understand the Agenda](/en/operacao/agenda/entender-a-agenda/)
- [Create a service](/en/configuracao/cadastros/criar-um-servico/)
- [Use Pet Care day to day](/en/operacao/pet-care/usar-o-pet-care-no-pet/)

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_feature: checklists · atualizado em 2026-06-10 · fonte: https://help.tec.pet/en/configuracao/geral/checklists/ — TecPet Central de Ajuda_