# TecPet credits: what they are and how to buy

_Credits are TecPet's currency that powers the smart features (AI, stickers). What they are, where they come from and how to buy more._

> **💡 Tip**
>
> **Larger packs** usually have the **best cost per credit**. Compare the options at checkout and pick the one that fits your usage.

**Credits** are TecPet's "currency" that powers the platform's smart features. Whenever you use something driven by artificial intelligence — like the automatic WhatsApp service or creating a pet World Cup Sticker — that feature consumes credits from your balance.

This guide explains, without complications, **what credits are, where they come from and how to buy more** inside the system.

> **Nota**
>
> **You don't need to have TecPet AI to use credits.** They used to be only for AI WhatsApp service. Today they're a **single currency**, usable across several features (like stickers), even if you don't have AI.

## What credits are, in plain words

Think of credits as **tokens** you buy and spend inside TecPet. It's your balance, valid for **12 months**, good for the platform's features:

- **Generating a sticker** of the pet costs **1 credit**.
- **New features** that arrive also spend from this balance. The amount can vary by feature (a sticker costs 1 credit, but other actions may cost differently).
- And, for those with AI, credits also act as a **top-up**: when the monthly quota runs out, each extra service consumes **1 credit** so the AI keeps working.

You have a **credit balance**, and it goes down as you use these features. When it runs out, just buy more.

## Monthly quota and credits are not the same

This is what confuses people the most:

- **Plan's monthly quota** *(only for AI customers)*: the number of **AI services** included in your plan. It's **exclusively for the AI to serve on WhatsApp**, renews monthly and **resets** (doesn't roll over). It does **not** apply to stickers or other actions.
- **Credits**: the balance you **buy**. Valid for **12 months**, good for stickers and future features, and also tops up the AI when the month's quota runs out.

In short: **stickers and future actions always use credits**, never the plan quota. The quota is only for AI services.

> **Nota**
>
> **No TecPet AI?** Then you have no monthly quota, and that's fine. Just buy a credit pack and use it in the available features, like the World Cup Sticker. You only pay for the pack you choose.

## What credits are for today

- 🐶 **World Cup Sticker**: each sticker generated costs **1 credit**.
- 🤖 **Top-up for TecPet AI**: when the plan's monthly quota runs out, **each extra service consumes 1 credit**, keeping the AI working 24/7. If credits also run out, the AI stops replying until you buy more (or the quota renews next month).

And the list tends to grow: credits were designed to be the currency for TecPet's next smart features.

> **Specific guides**
>
> Want the detail on how each feature consumes credits? See the [AI Services and Credits Guide](/en/configuracao/conta/atendimentos-e-creditos-da-ia/).

## "Additional credits": what the term means

If you've heard of **additional credits**, it's the same credit from this page. The name came up because, at first, they only **topped up the AI** when the monthly quota ran out. Today the use is broader — the same credit works for stickers and new features, so you don't need AI for them to make sense.

## How to track your balance

Under the **Subscription** menu you see your **current balance** and the **usage history** (for AI, whether each service came from the monthly quota or used a bought credit).

![Subscriptions screen showing the plan, status and the Available credits card with the Buy credits button](https://help.tec.pet/_md-assets/creditos__assinatura.png)

![Credit history: top-ups and consumption with date, type, credits and description](https://help.tec.pet/_md-assets/creditos__historico.png)

## How to buy credits

1. Open the **Settings** menu.
2. Go to **Subscription**. *(The manager's 6-digit code is required.)*
3. Click **Buy credits**.
4. Choose the **pack** that best fits your need.
5. Complete the **payment**.

Once payment is confirmed, the credits land in your balance automatically and you can use the features right away.

## FAQ

**Do bought credits expire?** Yes — they're valid for **12 months** from purchase. The monthly quota (for AI customers) is different: it resets each month.

**Do I need TecPet AI to buy credits?** No. Any customer can buy packs and use them in the available features, like stickers.

**How much is each sticker?** Each sticker costs **1 credit**.

**Does my plan quota generate stickers?** No. The monthly quota is exclusive to AI services on WhatsApp. Stickers and other actions always use credits.

**What happens when my credits run out?** Credit-based features pause until you buy more. For the AI: while the plan quota lasts, it serves normally; when the quota ends, each extra service consumes 1 credit; and if credits also hit zero, the AI stops replying until you buy a pack or the quota renews.

**Who can buy credits?** Buying is done in the Subscription menu, with the **manager's 6-digit code**.

## See also

- [AI Services and Credits Guide](/en/configuracao/conta/atendimentos-e-creditos-da-ia/)
- [Artificial Intelligence (AI)](/en/configuracao/chatbot/inteligencia-artificial/)

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_feature: creditos · atualizado em 2026-06-16 · fonte: https://help.tec.pet/en/configuracao/conta/creditos-tecpet/ — TecPet Central de Ajuda_