# AI Services and Credits Guide

_How TecPet AI's monthly service quota works: what counts as a service, how to track it, what happens when it runs out and how to buy credits._

## What TecPet AI is and why there's a quota

TecPet AI isn't a plain "little bot" that only shows buttons. It's advanced technology (Google's Artificial Intelligence) able to understand free text and even **audio messages** from your customers, replying naturally and booking on its own, 24/7.

Because this technology needs heavy data processing per conversation, the system works with a **monthly quota** of services, proportional to your plan.

## What's my plan's quota

- **Individual plan:** 100 services.
- **Trio plan:** 300 services.
- **Team plan:** 500 services.
- **Scale plan:** 1,000 services.

> **Nota**
>
> If you're a long-time customer or joined a promotion, you may have received **temporary bonuses** that are ending. Always check your commercial proposal.

## What counts as a "service"

To be fair, the system only deducts from your quota when the AI actually **works to solve something**.

**What consumes the quota:**

- A customer reaches out to book, ask questions or get info, and the AI replies.
- A customer replies to an appointment confirmation asking to change the day or service.
- The AI notices the customer stopped replying and sends a message to try to finish the booking (re-engagement).
- The AI does the initial triage and realizes it must transfer to a human.

**What does NOT consume the quota (free):**

- Short, polite replies that need no "thinking": "Ok", "Thanks", emojis and reactions.
- When the system sends an automatic message and the customer doesn't reply.
- Internal messages that trigger no AI action.

## How to track my usage

In the **Subscription** menu, look for **Service Reports**. There you see, for each service: the **customer**, the **date and time**, and whether it **came from the monthly quota** or used a bought **credit**.

![AI Service Report: total in the period, consumption via credits, average duration and the per-customer list](https://help.tec.pet/_md-assets/creditos__relatorio-atendimentos.png)

## Does the system warn me when the quota is running low?

Yes. So you're not caught off guard, the **registered manager gets an automatic WhatsApp message** when usage hits certain **% of the quota**. *(E.g., on a 300-service plan, an alert at service 240.)*

## What happens if my services run out?

If you hit 100% of the limit and have no extra credits:

- TecPet AI goes on "pause" and stops replying on WhatsApp.
- **Don't worry:** your customers won't be left unanswered — the system automatically routes new conversations to your **human service** (shop agents) on WhatsApp.
- Automation resumes at the start of next month **or** as soon as you buy credits.

## How to buy additional credits

If demand grew and you want the AI working, buy extra packs (like 100, 300 or 500 services) that **don't expire at month-end** — they're kept (valid for 12 months) for when you need them.

1. Open the **Subscription** menu *(the manager's 6-digit code is required)*.
2. Click **Buy credits**.
3. Choose the pack that best fits your need and confirm.

(To understand the credit currency overall, see [TecPet credits](/en/configuracao/conta/creditos-tecpet/).)

## Why it's worth investing in extra services

Having the AI answering audio and booking 24/7 is far cheaper than keeping a human team on night or weekend rotation — and it ensures you **never lose a sale to a slow reply**. TecPet AI isn't just a subscription cost: it's a **growth engine**.

### 📈 Real results

Impact data from operations using the AI fully:

- **Revenue:** average **+18.4%** in total revenue.
- **Efficiency:** the AI handles up to **57.2% of all bookings** autonomously.
- **Average ticket:** **+10.7%** per customer (offering extras like hydration/undercoat removal) — in one case, **R$ 73.5k** of extra revenue in the period.
- **Customer recovery:** **109 customers** reactivated.
- **Sales while you sleep:** **29.2%** of bookings made **outside business hours**.
- **Scale:** over **4,140 conversations** handled accurately.

Every credit invested in the AI returns to the cash register as **new sales, team time saved and loyalty** from owners who get instant service any time.

## See also

- [TecPet credits: what they are and how to buy](/en/configuracao/conta/creditos-tecpet/)
- [Artificial Intelligence (AI)](/en/configuracao/chatbot/inteligencia-artificial/)

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_feature: creditos · atualizado em 2026-06-16 · fonte: https://help.tec.pet/en/configuracao/conta/atendimentos-e-creditos-da-ia/ — TecPet Central de Ajuda_