# Legacy chatbot

_TecPet's old chatbot: set up by support, with no screen of its own, being migrated to the new chatbot and AI._

> **Want to migrate?**
>
> **[Talk to support](https://wa.me/554831980449?text=Gostaria%20de%20migrar%20para%20o%20novo%20Chatbot%20ou%20a%20IA)** and learn how to migrate to the **new Chatbot** or to the **AI**.

The **legacy chatbot** is the **older version** of the automatic WhatsApp service — before the [new chatbot](/en/configuracao/chatbot/novo-chatbot/) and the [AI](/en/configuracao/chatbot/inteligencia-artificial/).

The main difference: it **has no settings screen** in the system. The menus, messages and flows are **built and adjusted by the support team** — you can't edit them yourself. That's why the **Settings → IA → Atendimento** menu doesn't appear in your account.

We're **migrating shops gradually** from the legacy chatbot to the new chatbot (and to the AI), where **you customize everything yourself**.

## See also

- [Chatbot and AI: overview](/en/configuracao/chatbot/chatbot-e-ia/)
- [New chatbot](/en/configuracao/chatbot/novo-chatbot/)
- [Artificial Intelligence (AI)](/en/configuracao/chatbot/inteligencia-artificial/)

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_feature: chatbot · atualizado em 2026-06-16 · fonte: https://help.tec.pet/en/configuracao/chatbot/chatbot-antigo/ — TecPet Central de Ajuda_