# Appointment flow rules

_Permissions that control what can be done at each appointment stage — adjustable by support._

TecPet has **rules** that control what your team can do at each appointment stage. Most come **enabled** by default; **support** can restrict or allow them according to your shop's policy.

## Available rules

- **Create appointments:** turns the ability to [create new appointments](/en/operacao/agenda/criar-um-agendamento/) on/off.
- **Cancel with a paid invoice:** allows cancelling an appointment whose [invoice](/en/operacao/financeiro/a-fatura-por-dentro/) was already paid.
- **Deliver without payment:** allows marking the pet as delivered even without payment.
- **Cancel after started:** allows cancelling an appointment already in service.
- **Edit after delivered:** allows editing an appointment that was already delivered.
- **Revert a started status:** allows moving an appointment back to a previous stage after it started.

## Why adjust them

These rules help **prevent mistakes and fraud** (e.g. not letting delivery happen without payment) or **add flexibility** to operations (e.g. allowing a status to be reverted). Set what makes sense for your business.

## How to change

These permissions are adjusted by the team. **Contact support** stating which rules you want to allow or restrict.

> **⚠️ Heads up**
>
> **Delivering without payment** is convenient but raises the risk of forgetting to charge. If you enable this rule, agree with the team on a fixed moment to review the day's open invoices.

## See also

- [What support can adjust on your account](/en/configuracao/avancado/o-que-o-suporte-pode-ajustar/)
- [Edit an appointment](/en/operacao/agenda/alterar-um-agendamento/)

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_feature: regras-agendamento · atualizado em 2026-06-09 · fonte: https://help.tec.pet/en/configuracao/avancado/regras-do-fluxo-de-agendamento/ — TecPet Central de Ajuda_